YouTrack Issue & Bug Tracker

We are happy to announce that YouTrack 3.1 is released! We did our best to make a nice Christmas present for you and cheer you up! It’s been a while since the last YouTrack update, and this time we prepared a huge amount of great new features you definitely need to try. Check out what we’ve got for you this time!

Intelligent Duplicates Management

1. Keep focus and all details in one place. Getting lost in hundreds of duplicates? Now when you close an issue as duplicate, all its votes and watchers are automatically transferred to the main issue. And if you decide to unlink the duplicate issue, all its votes and watchers are transferred back to the original issue.
   
2. Filtering duplicates with comments and attachments. Now you can filter all duplicates that contain comments or attachments right from the main issue. You can also see the number of issues with comments or attachments. Simply navigate to the Linked Issues tab, then click ‘with attachments’ or ‘with comments’ as appropriate to navigate straight to the issues you need (instead of browsing the whole list of duplicates).
   

Change Custom Field Type

1. Need more than one Assignee or Build value? In YouTrack 3.1 you can change the existing custom field type from single value to multi values. This applies to Enumeration, Version, Build, User and Group custom field types.

View Changes History in Related Comment

1. Changes history is now merged with the related comment. You can see all the changes made at the same time right below the comment. If you normally comment the changes you make, now it’s much easier to go through the comments along with the changes made. And that’s not all - attachments can now be added or previewed from comments as well.

‘Has’ Search Keyword

1. YouTrack’s search syntax now allows you to filter issues with a specific attribute, such as attachments, comments, links, or none of these. For example, enter: has: comments has: votes to find all issues that have comments and at least one vote.

Paint States & Attach Multiple Files at Once

1. In YouTrack 3.1 you can attach as many files as you want to an issue or comment in one step, as well as paint your issue statuses with different colors.

Improvements

Mailbox Integration

1. If you use mailbox integration, you’ve probably noticed that all messages with the same subject are collected in one thread and are added as comments to the issue created from the original email. Now these comments contain only the reply itself, without the original message text.
   One more addition concerns the visibility of issues created from email. In YouTrack 3.1, a new issue is created from the reply if its author does not have access to the original issue.

Administration

We’ve added the following enhancements to make your administration process even easier:
1. A custom workflow that allows you to specify the default user/group visibility for all new issues on project level.
2. ‘Send test email’ option in now available while configuring e-mail notifications.
3. Log in and restore your password using an email address.

TeamCity Integration

YouTrack and TeamCity make a perfect combination! We keep improving the integration of our tools by adding these goodies:
1. Multiple build configurations support in integration mapping.
2. Choose whether to receive notifications on changes pulled from TeamCity, such as adding Fixed in Build values or any command applied.
3. Configurable polling interval.

Customizable Workflow

We keep enriching our workflow language to give you more freedom and power, on one side, while on the other side, enhancing the workflow editor to keep your customization process easy and comfortable. In YouTrack 3.1 you can:
1. Find a tag by name, star/unstar issue for a specific user, create a new tag for a user.
2. Use code completion for Group and Version.
3. Perform string operations, including length, indexOf, contains, trim, split, etc.
4. Iterate users of group.
5. Show pop-up messages.
6. Check that collection contains an element.

REST API

1. We extended YouTrack REST API by adding the ability to get issues history.

Please check the Release Notes for more details. Download YouTrack 3.1 now or Sign up for YouTrack InCloud with the latest YouTrack version already available! By the way, YouTrack InCloud is free to use all winter!

Wishing you a very Merry Christmas and a Happy New Year!
JetBrains YouTrack Team

Hello everyone! Thanks to our users, we receive lots of feedback every day. You post questions in our forum, create issues in our bug tracker, and, of course, you send us emails.
If you get feedback emails on a regularly basis, like we do, and your support team or a member of your development team processes them, you’ve probably faced the tiny inconvenience of keeping track of the status of an email and the person responsible for it.

Faced with this challenge, we wanted to find the best way to track all of these things, so no precious question would be left unanswered.

In JetBrains, we practice the ‘eat-your-own-dogfood’ principle. So we decided to manage feedback using our own YouTrack - and we’re very happy with the results. We’d like to share our experience with you, so you can apply it to your projects as well.

Generally, there are two things you need to do in YouTrack in order to automate the process: a) set up integration with mailbox and b) create custom workflow.

Without digging into the details of the settings, the tracking of emailed feedback now looks as follows:

1. YouTrack periodically checks the mailbox youtrack-feedback@jetbrains.com for new emails.
2. Once one or more new emails are discovered, YouTrack fetches them and creates new issues in a dedicated project, one issue per unique email. New issues are created with the following parameters:
   • Issue summary and issue description generated from email’s subject and email’s body, respectively.
   • All the email attachments are attached to the new issue.
   • Issue Reporter is set to email author.

   

   • Issue is unassigned and its state is ‘Unanswered’.
3. Our team receives notifications when an issue is created: a notification is sent to the project lead, while other team members are notified via ‘Unanswered feedback’ shared saved search.
4. When a team member adds a reply to the user’s question as a comment to the issue, the original email sender receives an email notification containing that reply. So most of the time, we keep the conversation within an issue, via comments.

So far this process is implemented using Mailbox integration only. But to make our life even easier, we’ve designed a workflow to manage the life-cycle of created feedback issues. This workflow contains four rules covering the following processes:

• Notifying about unanswered feedback. We use the scheduled rule, using which YouTrack daily checks the feedback project for ‘Unanswered’ issues and notifies the team if any such issues are left.
• Setting the state of issue to ‘Answered’ or ‘Unanswered’ according to the latest comment: if a comment is from an external user, the issue becomes ‘Unanswered’; if the comment’s author is a team member, the issue becomes ‘Answered’.



• Setting assignee on team’s comment. A team member who is the author of the latest comment containing the answer automatically becomes the issue’s assignee. This way we know who ‘owns’ the conversation at the moment.
• Resolving issues automatically if the issue is marked as ‘Spam’. Of course quite a bit of this ‘feedback’ is actually spam, but we deal with it just like this: when an issue’s type is changed to ‘Spam’, its state automatically becomes ‘Answered’.

Please refer to How To guide for the detailed steps of setting up Mailbox integration and creating Workflow rules. You can also download the described workflow and attach it to your project as is. Keep in mind that you can always customize the process according to your specific needs.
Download YouTrack 3.0.4 along with YouTrack Workflow Editor 3.0.4 if you haven’t yet.

Manage your feedback with pleasure and make your users happy!

JetBrains YouTrack Team

Good news, YouTrack 3.0 release is only few days away, and today we are introducing YouTrack 3.0 Release Candidate. If you are desperate to see a new YouTrack in action, this build is definitely for you. It does not contain any new features compare to the latest EAP build, but includes important bug fixes. YouTrack 3.0 RC comes along with the fresh version of YouTrack Workflow Editor. Now you can fully enjoy creating your own workflows and editing the existing ones.
Please, check the full list of issues included in this build, download YouTrack 3.0 RC, and do not hesitate to share your feedback with us.

Keep tracking with pleasure!
JetBrains YouTrack Team

YouTrack Energy release is coming very soon! Since EAP builds are already available and contain most of Energy functionality. Considering that YouTrack Hosted also uses them, we would like to share a very useful demo with you.

The story is that after we converted all default issue attributes to customizable, we’ve received a lot of questions about configuring issue assignees when creating new projects. Please, watch the demo to learn the only true way to do it.

Watch demo on JetBrains TV

Great news for all GitHub and YouTrack users. Today, we are introducing native integration between YouTrack and GitHub.
What will you get? You can type any command (just as with command window) right in the commit comment, and this command will be applied to the issue associated with commit. For example, should you commit files with a comment like #JT-1787 fixed tag to be documented, issue JT-1787 will be fixed and tagged as “to be documented”.
Interested? In order to integrate your YouTrack installation or hosted instance with GitHub repository, you’ll need to navigate to Admin->Service Hooks part of your repository and find YouTrack at the bottom of the list of available service hooks. You’ll also find all necessary instructions in service hook description.
Note: if you’re using YouTrack 2.x version, the command specified in commit comment will be applied with the administrator credentials, if you’re using YouTrack hosted, and generally starting from the next YouTrack version, the command will be applied with the committer’s credentials.

Integrate and track with pleasure!
JetBrains YouTrack Team

As we are moving closer to Energy release, we would like to share some fresh functionality with you. New YouTrack Energy EAP build includes:

Customizable sidebar. Now you can choose which tags and saved searches are visible (pinned) in your sidebar by pinning/unpinning items from the list. Organize your sidebar to have all the tags and saved searches you need right in front of you! Read more>>
Update: This feature is completed, based on your feedback and our own experience, we came up with completely reworked UI. Please, let us know what you think!

Customizable sidebar

Related Issues:

1. Ability to choose tags to show in a sidebar
2. Popup for watch folder with actions
3. Pin ’saved search/tag’ in a list

Customizable attributes.New custom attribute types User[1] and User[*] are available. Finally, you can add new custom field for QA Contact of User type to specify QA person responsible for the issue, for example. And of course, User attribute type is supported in our search syntax and commands!

Related Issues:

1. Provide combo-/multibox type for ‘users’ custom fields

We would like to offer one more Christmas surprise to you - YouTrack 2.2 Christmas Edition! It brings you fresh, useful functionality along with small Christmas tricks. Have a closer look:

We hope you enjoyed the Thanksgiving Day and had a nice weekend. And now it’s time for another pleasant surprise - a cool YouTrack 2.1.3 update is out! This minor release includes these key changes:

1. Exclude banned users from the active user accounts licence limitation. When you ban a user account, it will be excluded from your license limitation. This change allows you to save the important history left by the users that might be no longer active in your system, if you’re using Starter or Professional edition limited by the number of user accounts.
2. CSV export enhancement.
3. Notifications message content improvements.

Check the release notes to see the complete list of changes and download YouTrack 2.1.3. Please, do not hesitate to share your feedback with us!
Stay warm, and keep tracking with pleasure!
JetBrains YouTrack Team

Good news for everyone interested in integrating YouTrack with Test Management Tools! Gurock’s TestRail is a web-based test management software introduces integration with YouTrack by entering YouTrack issue IDs for the test results. All issue IDs are automatically linked to YouTrack, making it easy to check and update the issues’ status. TestRail can also be configured to link to New Issue page to make it easier for testers to submit new issues. There’s no need to download or setup any scripts for the integration. Simply configure your YouTrack installation URL in TestRail, and don’t forget to enable YouTrack REST API!

Integrate and track with pleasure!
JetBrains YouTrack Team

==================

Latest Update (as of October 29th, 2010): Early Access Program for the next version has started, and your feedback is absolutely welcomed! We are happy to invite you to download and evaluate Energy EAP builds to get access to the future right now.

==================

Did you know the next YouTrack release only a few months away? The new version is code-named Energy, and we’ve been working on it for some time already. We think we may be on the right track to making the perfect bug tracker! Of course we don’t want to leave you in the dark, so here is the roadmap for YouTrack Energy.
As roadmaps go, plans may change in terms of timing and functionality. However, this is generally the way we see the next YouTrack release.
YouTrack Energy is expected to release some time between the end of 2010 and Q1 2011 and provide the following functionality:

• Customizable workflow. Considering that an issue tracker is a tool that helps users follow a certain process, it should provide a comfortable and effective way to establish a custom workflow. For example, you may want to restrict the set of issue attributes available to issue reporter by default, or you may need to reset the “fixed in build” or “assignee” attribute value when an issue is reopened. In general, you should be able to establish any dependencies between issue attributes and set up the notifications just the way you need. Customizable workflow was initially planned for 2.0 but just didn’t make it there. This time we’re already into it.
  Related issues:
  • 1. Support custom workflow and custom issue fields schemes
    2. States settings per project
    3. Somehow force developer to set fix version on issue resolve
    4. Provide a separate role to reopen issues
    5. Do not set “Fixed in build” field for Won’t Fix and Obsolete issues
    6. The example of custom workflow with time management received from the customer
    7. Automatic assignments in YouTrack
    8. Closing x as a duplicate of y should increment the vote-count of y (or else-wise reflect that y has been encountered again and therefore more painful to continue existing).

• New types of custom attributes. The main idea behind this is to convert all the predefined issue attributes (Priority, Type, State, Assignee, Subsystem, Affected Version, etc.) into customizable attributes. This requires adding new custom attribute types, such as User, Group, Version, State, and Build. As a result, you are free to populate any issue attributes with the exact values you need. For example, you’ll be able to define your own states, types or priorities, highlight attribute values with different colors (just like it’s currently done with the Priority attribute), or even allow multiple selection of assignees. Of course, all custom attribute types will be supported in search queries, commands and matrix reports. In combination with customizable workflow, fully customizable attributes should give you complete control over your issue tracking process.
  Related issues:
  • 1. New Custom Fields Type
    2. Include custom fields in a matrix report
    3. Set custom fields value from the command window
    4. Customizable defaults for new issue
    5. Provide combo-/multi-box type for ‘users’ custom fields
    6. Custom field type with wiki content
    7. Add Ability to Search for Values in Custom Fields
    8. Enum with colors

• Add watchers. Sometimes it’s crucial to notify another user of an issue that was created or updated. Now you’ll be able to add users to the list of watchers at any time. This will help prevent duplicate issues and keep everyone involved aware of any changes made.
  Related issue:
  • 1. Ability to add user to watchers of a particular issue

• Import from other bug trackers to YouTrack. We’re extending the list of popular issue trackers from which you can migrate to YouTrack with no additional effort. You can import all or selected projects with any issue attributes you need. A Python script that supports migration from Bugzilla, Mantis, Trac, Google Code and CSV is actually available right now from the YouTrack web site.
  Related issues:
  • 1. Import issues from Bugzilla
    2. Import issues from Mantis
    3. Import issues from Trac
    4. Import issues from FogBugz
    5. Import issues from CSV
    6. Import from Google Code issue tracker
    7. Enhance the REST API to allow importing issues from an existing issue tracker

• Applying commands from VCS commit comments. Currently you can specify an issue ID in a VCS commit comment to associate the commit with a specific issue. With YouTrack Energy, you’ll be able to type a command right in the commit comment, and this command will be applied to the issue. For example, should you commit files with a comment like #JT-1787 fixed tag to be documented, issue JT-1787 will be closed and tagged as “to be documented”.
  Related issue:
  • 1. Parse VCS commit comments for commands and execute them automatically.

• Applying commands via Jabber. Currently YouTrack can chat with you via Jabber by sending you notifications. With YouTrack Energy, you’ll have your say in the discussion by being able to send it commands via Jabber. No really, ain’t it cool? Say you receive a notification about a new reported issue and you straight away assign it to another person by simply replying to YouTrack jabber bot. Neat!
  Related issue:
  1. • Commands via jabber

• OpenSearch support. Type your search query right in the address bar in Google Chrome or in the search bar in other browsers and navigate straight to your search results! This feature will be available in all browsers which support the OpenSearch technology: Mozilla Firefox, Internet Explorer, and Google Chrome.
  Related issue:
  1. • Support OpenSearch

• Integration with POP3, IMAP. Submit new issues without even opening the bug tracker! With Energy, you’ll be able to report issues right from your e-mail client.
  Related issue:
  1. • Submit issue via email

• Mobile browsers support. Full Issue Screen view and Login page are optimized for mobile platforms, and the commands are applicable from the issue menu.
  Related issue:
  1. • Provide support for mobile browsers (iPhone & Android) for Full Screen Issue view & Login page.

• Administration improvements. YouTrack Energy brings a number of improvements to make YouTrack administration as comfortable as reporting and processing issues. Specifically, we’ve added the list of users and groups with their access rights on the project tab, enhanced the custom fields auto-attach mechanism, etc.
  Related issue:
  1. • Enhance custom fields auto-attach mechanism
     • Ability to change “Filter & Notifications” for group
     • Add ‘assignee group’ section to Create Project screen
     • Show list of users and groups and their access to project in project’s tab

• Search syntax improvements. Here’s a new pack of goodies in YouTrack search queries: in Energy, you’ll be able to search for and between specific dates, as well as include any custom attributes and values into search queries.
  Related issue:
  1. • Search between specified dates
     • Limit text search by issue fields/comments
     • Search for issues fixed after a version
     • Support wildcards for TeamCity builds
     • Using specific dates in search syntax
     • Upgrade highlighting of text search results

• Improvements for commands. YouTrack Energy will give you more freedom in working with your issues from the command window: you’ll be able to notify users, vote for issues, clone issues, copy issue text, delete multiple issues, undo commands, and much more.
  Related issue:
  1. • Proper Linking of duplicates
     • Repeat last command
     • When linking issues I would really like to be able to search by keyword for the issue to link to.
     • Undo command
     • Apply command window commands for selected issue in links list on FIS
     • Command aliasing
     • Send issues to user
     • New command for issue: “notify #user”
     • Quick Commands
     • Provide “+1″ command for voting via command window
     • Copy issue text
     • Suggest recent commands at any position in current command
     • Clone issue
     • New Issue: Inline Command Window
     • “Visible for” command
     • Provide field validation for issues.
     • Command Window as a Separate Webpage
     • Shortcuts for tags/commands
     • A way to delete multiple issues
     • Prohibit to create empty comment via CW
     • After all recent commands suggestion list can be fill out by popular commands: add tag, fixed etc
     • Modify limits for command bulk updates
     • Support dependency enumeration with commas in the Command window
     • Add option not to send notification for rest api method, that changes issues

• Usability improvements:
  Related issue:
  1. • Visually distinguish my searches and shared searches
     • Implement floating toolbar for selected issue
     • “Issues” global button at top could be drop down with my saved searches.
     • Use saved search as context, just like project now is.
     • “Issues in HTML” should adhere to currently selected details level
     • Show FSI if search result contains only one issue

You can take a look at the full list of features planned for Energy. We encourage you to vote for features you like, submit new feature requests and get more people to vote for them.
A portion of the feature set announced in this Roadmap will be available for you to evaluate during our upcoming Early Access Program that we’re committed to launching pretty soon, so keep an eye out for more news!